Know Who We Are: Our Company
About PilotAFX
PilotAFX is a global digital trading platform committed to transparency, innovation, and an investor-first design. From beginners to experts, we deliver powerful tools, real-time data, and perpetual access.
Backed by industry veterans and powered by cutting-edge technology, PilotAFX is shaping the future of trading.
Our Mission & Vision
We’re working to democratize access to professional-grade trading tools and global financial freedom. Our vision: an inclusive, transparent, and rewarding financial world for all.
Security Assurance
We prioritize your safety with military‑grade encryption, two‑factor authentication, and real‑time threat detection. Your account and funds remain secure at all times.
- Encrypted transactions
- Real‑time login alerts
- Isolated wallet infrastructure
Platform Technology
PilotAFX runs on fast, scalable infrastructure optimized for sub‑second trades, near‑perfect uptime, and seamless experience on desktop and mobile.
- Sub‑second order execution
- 99.99 % uptime SLA
- Fully responsive and mobile‑ready
Customer Support
Need help or guidance? Our multilingual support team is available 24/7 via chat, email, or phone.
- Support in 8+ languages
- Live chat within 60 seconds
- Ticket resolution in under 6 hours
Awards & Recognition
We’ve received global honors for fintech excellence, user experience, and customer satisfaction.
- Best Trading Platform – 2024 FinTech Awards
- UX Design Excellence – Global App Summit
- Security Innovation Award – CyberTrust
Terms of Service
Understand your rights and obligations. Our terms are transparent, fair, and user-focused.
Payment Policy
We offer smooth deposits and fast withdrawals—no hidden costs, fully transparent pricing.
- Instant deposits: card, crypto, mobile money
- Withdrawals processed within 24 hours
- Clear fee structure with no surprises
Refund & Return Policy
Transparent and fair refund process for eligible cases like system errors or duplicate charges.
Privacy Policy
We protect your data with encryption and comply with global privacy standards. We never sell or share your personal information.
- End‑to‑end encryption
- No third‑party data sharing
- Full control over your profile
AML & KYC Compliance
We follow international anti‑money laundering and identity verification standards to ensure a safe and compliant platform.
- Secure ID verification
- Encrypted document handling
- Ongoing fraud detection monitoring
Regulation & Licensing
PilotAFX operates under regulated frameworks and undergoes regular audits to uphold trust and accountability.
Affiliate Program
Invite your network and earn commissions. Our affiliate model is transparent, scalable, and lifetime-based.
- Lifetime commission tiers
- Real-time referral dashboard
- Marketing assets provided
Our Partners
We collaborate with fintech innovators, exchange providers, educational platforms, and institutions for best-in-class performance.
- Live data feeds from top exchanges
- API integrations for automation
- Investor education partnerships